Find the airline's hidden refund option instead of a voucher with Gemini
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- by Zachary Rattner (LinkedIn)
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Evidence: Described by posterThe person describes what happened in words, without screenshots or video.
Context: The poster doesn't say whether the refund came through.
Outcome
After a day of 4 delays, 4 rebookings and a last-minute diversion, a traveller was handed a Southwest form that, if filled in, gave up the right to a refund in exchange for a voucher. He asked Gemini whether there was really no refund option, and it gave him a near-identical link that included a refund request.
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Prompt Recreated prompt
The source didn't share its exact prompt, so we wrote this from what it describes.
Let's work this out together. I'll tell you what I know, you suggest options and ask what you need, and we'll narrow it down step by step. Nothing gets booked, bought or sent until I say so. Goal: Work out whether I can get a refund rather than a voucher after a disrupted flight. What I'll share as we go: - Airline, route and what happened - The form or offer they gave me (photo) - How I paid Rules: - Read the offer's small print and tell me if accepting it waives a refund. - Find the airline's official refund request page and policy. - Explain my options and what each gets me. - Help me write a short refund request. - If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. Output: What the offer really means, the official refund link, and a draft request. You'll know it worked when: I submit a refund request without giving up my rights by accident.
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Let's work this out together. I'll tell you what I know, you suggest options and ask what you need, and we'll narrow it down step by step. Nothing gets booked, bought or sent until I say so. Goal: Work out whether I can get a refund rather than a voucher after a disrupted flight. What I'll share as we go: - Airline, route and what happened - The form or offer they gave me (photo) - How I paid Rules: - Read the offer's small print and tell me if accepting it waives a refund. - Find the airline's official refund request page and policy. - Explain my options and what each gets me. - Help me write a short refund request. - If a site asks for a login, a CAPTCHA or payment details, stop and hand control back to me. - Ask for my OK before you pay, book, send, submit or cancel anything. - Check facts that can change (prices, opening hours, dates, availability, rules) against the official source, and tell me anything you couldn't verify. - Only use links on the airline's own website; check the address before entering booking details. Output: What the offer really means, the official refund link, and a draft request. You'll know it worked when: I submit a refund request without giving up my rights by accident. Before you finish: re-read my goal and constraints, check your answer against each one, and list anything you assumed or couldn't confirm.
Source
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